Valley Global Contact Centers handles customer information for six premium brands across financial services, healthcare, consulting, and more. This policy explains what data we collect, how we use it, and the safeguards we maintain to keep it secure.
Find answers to common privacy concerns. We're transparent about how we handle your information.
We collect information necessary to deliver customer service on behalf of our partner brands, including names, contact details, account information, and interaction history. We only gather data relevant to the services you're using through our contact center.
Your information is used to process your requests, provide customer support, resolve issues, and improve our service quality. We don't sell your data. We may use it to comply with legal obligations and protect against fraud or security risks.
Access is restricted to Valley Global Contact Centers team members and our partner brand representatives who need it to serve you. We maintain strict access controls and train our staff on data handling protocols to protect your privacy.
We retain your information only as long as necessary to provide services, comply with legal requirements, and resolve disputes. Retention periods vary by data type and regulatory requirement. You can request deletion of your data where applicable.
We use encryption, secure systems, access controls, and regular security reviews to protect your data. Our teams follow strict confidentiality standards. If a breach occurs, we notify affected individuals promptly as required by law.
You have the right to access, correct, or request deletion of your personal information where allowed by law. You can also request data portability or object to certain uses. Contact us to exercise these rights or for clarification on your specific situation.
Our team is ready to answer your privacy questions. Reach out anytime.
Valley Global Contact Centers implements enterprise-grade security protocols across all customer interactions and data handling processes.
100%
Regulatory compliance
Valley Global Contact Centers maintains full compliance with data protection regulations across all service verticals.
60
Premium brands served
We protect sensitive customer data for financial services, healthcare, consulting, capital advisory, luxury travel, and business formation clients.
24/7
Security monitoring
Continuous oversight ensures your personal information remains protected across multi-channel customer interactions.
2026
Current standards
Valley Global Contact Centers uses Silicon Valley technology to deliver white-glove security and privacy practices.
Valley Global Contact Centers collects personal data to deliver white-glove customer experiences across financial services, healthcare, consulting, capital advisory, luxury travel, and business formation. We use industry-standard encryption, access controls, and compliance measures to keep your information secure.
Submit your privacy concerns or data requests below. We'll respond promptly to help protect your information.